Refund policy
Return & Refund Policy
Thank you for shopping at [Your Store Name]! We want you to love your purchase, but if you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by the receipt or proof of purchase
Items not eligible for return include:
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Gift cards
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Downloadable software products
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Some personal care and hygiene items (e.g., earrings, underwear, opened skincare)
To initiate a return, please contact us at zynorra999@gmail.com with your order number and reason for return. We will provide return instructions and a shipping address.
Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
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Late or missing refunds? First check your bank account again, then contact your credit card company or bank. If you’ve done all of this and still have not received your refund, please contact us at zynorra999@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at zynorra999@gmail.com.
Return Shipping
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You will be responsible for paying for your own shipping costs for returning your item unless the item was defective or incorrect.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.